Call 1-800-IBM-SERV (1-800-426-7378) and follow the prompts for speaking with the correct department depending upon your equipment.

Machine type

Contact person

Phone number, including area code (where hardware is located)

Serial number

Confirmation of Software with the issue (product)

Problem description

Host machine (i.e. for disk, drawers, which machine is it attached to, etc.)

You will receive a reference number (PMR #) and then either receive a return call or IBM will dispatch an Engineer.

Note: Although you have a "Temporary Entitlement" or a "Welcome Letter" from IBM, you may be denied service initially. Ask to be transferred to the Entitlement desk. Explain to the Entitlement Coordinator that you are in the process of entitlement with IBM. They may ask you to fax the "Temporary Entitlement" or "Welcome Letter". Utilize the IBM Solution ID number on the "Temporary Entitlement" or "Welcome Letter" as a reference for your contract.

If all else fails, please ask to be transferred to the Duty Manager who has the authority to release the call. They may ask for a copy of the "Temporary Entitlement" or "Welcome Letter" as well.

****FOR ASSISTANCE WITH ENTITLEMENT ISSUES FOR ANY SILICON/IBM CONTRACT - PLEASE CONTACT:
Tel : +91 22 2611 8072, Mob : +91 98200 00110, E- mail : info@siliconcomputers.co.in